Privacy Policy - Kavach Gears

Privacy Policy — Kavach Gears (Last Updated: August 2026)

At Kavach Gears, we believe transparency is as important as the CE Level 2 protection we put in our jackets. Just as we tell you exactly what certification your gear carries, we're equally clear about how we handle your data.

This Privacy Policy explains what information we collect, how we use it, and how we protect it. If you have questions, message us anytime.

1. Information We Collect

When you shop at Kavach Gears, we collect:

Account Information: Name, email, phone number, delivery address (for shipping riding gear across Nepal)
Payment Data: Credit/debit card details, UPI IDs, mobile wallet information (processed securely via third-party payment gateways — we never store full card numbers)
Order History: Products purchased, delivery dates, size preferences, riding gear interests
Browsing Data: Pages visited, products viewed, time spent, device type (to improve your shopping experience)
Communication: Emails, chat messages, feedback on riding gear fit and performance
Optional Information: Rider profile data (height, weight, riding style) to recommend CE-certified protection suited to you

We collect this data to:

✅ Process your orders and ship riding gear nationwide
✅ Improve your shopping experience with personalized recommendations
✅ Send order updates and customer support responses
✅ Comply with Indian & Nepal e-commerce regulations
✅ Prevent fraud and secure your account

2. Payment & Security

Your payment information is processed securely via encrypted payment gateways. We do not store full credit card details on our servers — only transaction references for your records.

All data on Kavach Gears is encrypted using SSL/TLS security protocols. Your personal information is protected with the same care we put into crafting CE Level 2 armour.

3. How We Use Your Information

Marketing & Communication (Only with Your Consent):

New riding gear launches, CE-certified collections, seasonal campaigns
Riding tips, maintenance guides, safety updates for Nepali roads
Special offers and bundle deals (you can opt out anytime)

Analytics & Improvement:

We track how visitors use our site to improve product categories, sizing guides, and checkout flow
Third-party tools (Google Analytics) help us understand user behavior — anonymized and aggregated

Legal Compliance:

We may share data if required by law, court order, or to prevent fraud

4. Third-Party Sharing

We do not sell your personal data to third parties. Period.

We only share data with:

Payment Processors: Khalti, Fonepay, eSewa (to process payments securely)
Logistics Partners: Pathao Parcel, Upaye, Nepal Can (to ship your riding gear across Nepal)
Email Service: Gmail, Zoho or similar (to send order confirmations and newsletters — with your opt-in)
Analytics: Google Analytics (anonymized traffic data only)

All partners are contractually bound to protect your data with the same rigor we apply to manufacturing riding gear.

5. Data Retention

Active Accounts: We keep your data as long as your account exists
Inactive Accounts: Data is retained for 3 years, then securely deleted
Deleted Accounts: Email us at hello@kavachgears.com to request full deletion (we'll comply within 30 days)

6. Your Rights

You have the right to:

✅ Access — Request all data we hold about you
✅ Correct — Update inaccurate information (e.g., address after moving)
✅ Delete — Ask us to erase your data (subject to legal obligations)
✅ Withdraw Consent — Unsubscribe from marketing emails anytime (one click, no questions)
✅ Portability — Receive your data in a standard format

Email hello@kavachgears.com with "Privacy Request" in the subject line. We'll respond within 10 business days.

7. Cookies & Tracking

Kavach Gears uses cookies to:

Remember your cart while you shop
Recognize you on your next visit (optional login)
Track which riding gear categories interest you
Understand traffic patterns (Google Analytics)

You can disable cookies in your browser, but some site features may not work. We don't use invasive third-party tracking beyond Google Analytics.

8. Women-Led, Nepal-Based

Kavach Gears is built by women for every rider. Your data is handled with the same integrity and care we apply to every CE-certified jacket, helmet, and armour piece we craft in Kathmandu.

All customer data is stored on secure servers.

9. Contact Us

Questions about your privacy?

📧 Email: hello@kavachgears.com
💬 Chat: Message us on our website — no account needed
📮 Mail: Kavach Studio, Sanothimi-02, Bhaktapur, Kathmandu Valley, Nepal

We read every message and respond within 48 hours.

10. Policy Updates

We may update this Privacy Policy to reflect new regulations, features, or best practices. Changes will be posted here, and we'll notify active users via email. Your continued use of Kavach Gears means you accept the updated policy.